Our Services
IT SUPPORT
Remote & On-Site
Our Remote IT Support services bring instant solutions to your fingertips. Leveraging the latest in remote diagnostic technology, our expert technicians can quickly identify and resolve issues, minimising downtime and enhancing productivity.
For issues that require a hands-on approach, our On-site IT Support is just a call away. Our dedicated team of IT professionals is ready to visit your premises, providing personalised support tailored to your unique needs. From hardware repairs and installations to network setups and regular maintenance checks, we offer the expertise to ensure your IT infrastructure operates at its best.
Customer specific retainer services
At Natec IT Solutions, we understand that every business has its unique challenges and requirements. Our Customer Specific Retainer Services are designed to provide you with a personalised IT support and service package that aligns perfectly with your business objectives and operational needs. This approach ensures that you have dedicated support and resources at your disposal, whenever you need them, without the overhead of full-time staff.
Our retainer services are not one-size-fits-all. We work closely with you to understand your business processes, technology needs, and future goals.
Customer specific service level agreements
In the dynamic world of IT, ensuring consistent and reliable service is paramount to business success. At Natec IT Solutions, we recognise the importance of not just meeting, but exceeding your expectations. Our Customer Specific Service Level Agreements (SLAs) are meticulously crafted to provide you with peace of mind, guaranteeing the performance and reliability of your IT services tailored to the unique needs of your business.
Our approach to SLAs is far from generic. We believe in understanding the intricacies of your operations, the criticality of different IT components to your business, and your expectations regarding response times, resolution times, and overall service quality.
HARDWARE REPAIR
At Natec IT Solutions, we understand how critical functioning hardware is to your business operations. A malfunctioning system can lead to downtime, lost productivity, and frustration. That’s why we offer comprehensive hardware repair services that ensure your equipment is running smoothly, minimising disruptions and keeping your business moving forward.
Whether it’s laptops, desktops, servers, or networking equipment, our team of certified technicians has the expertise to diagnose and repair a wide range of hardware issues. From simple fixes to complex repairs, we use only genuine parts and adhere to the highest standards of quality and reliability.
We strive to make the repair process as convenient as possible. With options for on-site repairs, pick-up, and drop-off services, we work around your schedule, ensuring minimal impact on your day-to-day operations. Our commitment to reliability means we stand behind our repairs, offering warranties on our work to give you peace of mind.
Contact Natec IT Solutions today to discuss your hardware repair needs and discover how we can help keep your technology infrastructure strong and reliable.
Network Solutions
Network SECURITY
At Natec IT Solutions, we prioritise the security of your network as the foundation of your business’s digital safety. Our comprehensive network security services are designed to protect your systems from the latest threats, ensuring seamless and secure operations. With cutting-edge technology and expert strategies, we safeguard your data, assets, and communications against unauthorised access and cyber threats. Trust Natec to be your vigilant guardian in an ever-evolving digital landscape.
Sophos & Fortinet firewall options
In today’s cyber-threat landscape, safeguarding your network is more crucial than ever. Natec IT Solutions partners with industry leaders Sophos and Fortinet to offer advanced firewall options, ensuring robust security for your digital assets. With Sophos, experience cutting-edge innovations in synchronised security, making threat detection and response faster and more effective. Fortinet’s high-performance network security solutions are designed for the most demanding environments, providing unparalleled protection and visibility. Choose Natec for a fortified network defence that keeps your operations secure and efficient.
Monitoring and management
At Natec IT Solutions, we understand that continuous oversight is key to maintaining optimal performance and security in your IT environment. Our Monitoring and Management services offer 24/7 vigilance over your networks, systems, and applications, ensuring they run efficiently and securely at all times. With our advanced tools and expert team, we proactively identify and resolve potential issues before they impact your operations. This comprehensive approach not only minimises downtime but also optimises IT resource utilisation, keeping your business ahead in a competitive landscape. Choose Natec for unparalleled IT efficiency and peace of mind.
Cyber threat protection
In an era where cyber threats evolve daily, Natec IT Solutions delivers robust Cyber Threat Protection to shield your business from the unforeseen. Our comprehensive approach combines the latest in cybersecurity technology with proactive monitoring and threat intelligence to preemptively identify and neutralise risks. By leveraging state-of-the-art defences, including advanced encryption, intrusion detection systems, and continuous network monitoring, we ensure your digital infrastructure remains impenetrable. With Natec, gain peace of mind knowing your operations are safeguarded against all forms of cyber threats, from ransomware to phishing attacks. Partner with us for a security posture that adapts, responds, and fortifies your business against the digital dangers of today and tomorrow.
Data protection
In the digital age, data is your most valuable asset. Natec IT Solutions is committed to safeguarding your data with our comprehensive Data Protection services. We employ a multi-layered strategy that includes encryption, backup solutions, and disaster recovery planning to ensure your data’s integrity, availability, and confidentiality. Our proactive approach not only protects your data from cyber threats but also ensures business continuity in the face of unexpected events. Trust Natec to be the guardian of your data, providing the resilience and security your business needs to thrive in a connected world.
Back-up and Data Monitoring Solutions
Secure your business continuity with Natec IT Solutions’ Backup and Monitoring Solutions, where safeguarding your data goes hand in hand with ensuring its constant availability. Our robust backup solutions protect against data loss, while our monitoring services vigilantly track your systems’ health and performance around the clock. This dual approach guarantees not just the safety of your critical information but also the seamless operation of your IT infrastructure. With Natec, experience the peace of mind that comes from knowing your data is not only backed up but also constantly overseen by experts. Let us shield your operations from unexpected disruptions, ensuring your business resilience in the face of any challenge.
CLOUD SOLUTIONS
Elevate your business to new heights with Natec IT Solutions’ Cloud Solutions. Our expertise in cloud computing delivers scalable, flexible, and cost-effective services designed to meet the dynamic needs of your business. From cloud migration and management to hybrid cloud strategies, we ensure a seamless transition and optimised performance. Our tailored solutions provide the agility your business needs to innovate and grow, backed by robust security measures to protect your data in the cloud. Partner with Natec for a strategic approach to cloud computing, where efficiency meets security.
Contact Us
(013) 692 3680
34 Luna Street, Ben Fleur, Witbank, 1034
Monday-Thursday: 8am - 5pm
Fridays: 8am - 4pm
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